Coronavirus - Customer Announcement

LIMITED SERVICE

See our Covid 19 statement for updates 

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In light of the ongoing global pandemic and with the advice given by the UK Govt. we would like to let you know that the health of our customers and staff is our number one priority. This statement serves to keep all Rubberduck Bathrooms customers as informed as reasonably possible. Below is a list of announcements on our current service levels which are subject to change.

Website Operations: www.rubberduckbathrooms.co.uk will remain operational and will continue to process orders. As per government guidelines, some of our suppliers have halted distribution and/or production temporarily to ensure the health of their workers, leading to shortages with some products. We are in regular contact with our suppliers for any updates and we will keep our customers as informed as reasonably possible. If you have any questions or queries about the availability of any product or order please don't hesitate to get in touch. 

Due to the fluidity of the situation, how fast things are changing with our suppliers and running with reduced staff, we are unable to update stock/delivery times across the website as new info comes in. Please note that the estimated delivery times may not be adhered to in this period however, we will try our utmost to fulfil any orders placed ASAP.

Pre-orders: With supplier and manufacturer closures, pre-ordering will ensure that our customers receive their orders at the very earliest opportunity once normal operations resume. As such, we encourage customers to continue to place orders for the items they require to avoid any further delays. If we are unable to arrange delivery of your order, you will be at the front of the queue to receive those items once we are able to have your items delivered in the near future.

Phone Lines: We are committed to providing the highest level of customer service that our customers have come to know and expect. As such, the phone lines remain open and where possible Rubberduck Bathrooms staff will be working remotely from home as of 27th March 2020.  Due to the difficulties that can arise with working remotely, our phone lines may be a little busier than usual and you may hear background noises from customer service operatives working from home. We ask if you could please bear with us, we will endeavor to help you as much as possible during these difficult and uncertain times. 

Redcar Showroom:  In order to ensure the safety of our customers and staff the Redcar showroom is now closed until further notice. All home visits, quotations and new installations have been suspended until further notice also. If you would like a quotation, we can give the best estimate we can VIA email and telephone communications without having to visit your property. These quotations would require a site visit in the future for final confirmation.

Middlesbrough Trade Counter:  Our trade counter and warehouse is open for collections only however the showroom is closed. For stock availability or for a quotation please call us on 01642 913 787 option 3. We do ask customers to follow the Government Guidelines. Click here for more information.

Available Products Ranges

Many items that are held in stock at Rubberduck Bathrooms are still available. These items are indicated by an "In stock - Next Day Delivery - Click & Collect" Banner on the product page and will be available for dispatch or collection. Stock, delivery times and collection times may take longer to arrive due to the aforementioned reasons. 

Middlesbrough Trade Counter. Our trade counter and warehouse is now closed.

We can always be contacted via our support and contact form at https://www.rubberduckbathrooms.co.uk/support.php