Due to the volume of items displayed across the website and the number of suppliers we connect to, we have created this page to help answer some of the FAQ's we receive about deliveries. This page is for information purposes only and is not to be confused with the official Terms and Conditions for Rubber Duck Bathrooms Ltd.

For more info on returning an item or on what to do when items develop a fault post installation, please see our Returns Policy.

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IMPORTANT GUIDELINES – PLEASE READ BEFORE PURCHASING

1. All goods should be checked upon receipt and notification of any damages or discrepancies should be received within a reasonable time frame. If you feel you do not have the ability to check for damages/discrepancies within this window, give us a call or sign for the items as damaged if you can't get through and report any issues to us in writing ASAP. Anything reported beyond the time frames mentioned above could affect your claim.

2. Delivery dates are given in good faith but are estimates only and subject to change based on information provided by the manufacturer. The seller shall not be liable to make good any damage or loss whether arising directly or indirectly out of delay in delivery.

3. Tradespeople and any proprietary work SHOULD NOT be arranged until goods are received and checked for damages or discrepancies. Rubber Duck Bathrooms will not accept liability for any 3rd party costs incurred as a result of any delays in dispatch or incorrect fitments of ordered items (please check measurements prior to ordering to avoid these instances).

4. Delivery will be made to the nearest hard road point. Carrier staff will generally be as helpful as possible but they will need assistance with heavy loads and unfortunately they are NOT insured to carry goods inside the property. If a courier is helpful enough to bring an item inside the property it is done so at the customers risk and it will be down to the customer to ensure proper floor/wall protection is in place prior to placing the items. Any property damage incurred as a result of bringing an item inside the property will not be covered by Rubber Duck Bathrooms Ltd, the manufacturer that supplied said items nor the courier that delivered them.

5. Any advice given by our sales team is given in good faith and is based on information provided by the customer at the time of the call and by the manufacturer product info provided. While our team is on hand to offer advice where possible, we cannot know what you require with 100% confidence. If there are questions about an order or fit that would influence a change in your order with us or any other party, we would advise seeking advice from a qualified individual who was familiar with the job at hand and could visualise any factor that would influence a purchasing decision.

6. Deliveries from the manufacturers we connect to are done so typically between 7 am and 6pm and fulfilled either by their own dedicated service or 3rd party carriers i.e. Royal Mail, Parcel Force, FedEx, UPS, DPD etc. At times deliveries may arrive earlier or later depending on current service demand.

7. Carrier staff are carrier staff only, they are generally as helpful as reasonably possible but do work to strict timelines and should not be held up while delivering any items. If items are delivered on a pallet service, the pallet is to be disposed of by the customer once the items have been checked for any damage or discrepancies. If items cannot be delivered i.e. due to persons not being present to sign for delivery, any additional delivery charges applied by the manufacturer will be chargeable to the consumer.

8. The risk of the goods passes to the customer from the time of delivery to the customer or any carrier or agent acting on the customers behalf. If you are leaving the items with a neighbour or another 3rd party, they will need to be notified of the procedures for checking damages/discrepancies and reporting them in the timeframes mentioned.

9. For the return of any goods, the return must be accepted by us prior to sending said item or arranging a courier to collect said item. Unwanted items are to be returned to us at your own cost.

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Delivery FAQ's

How much will my delivery cost?
Many of our items come with FREE UK mainland delivery as standard. For items that carry a delivery cost, the prices are clearly displayed on the product page and in the shopping cart before confirming your order.

A number of factors can affect the shipping costs, i.e. the manufacturers chosen delivery method, the desired delivery location, the number of and weight of items ordered can be a factor too.

How long will my delivery take?
Many of our items are available for next working day delivery but most are expected to be delivered within 3-5 working days.

Exact delivery times will depend on the item(s) you order, the quantity requested and the manufacturer(s) that supply said item(s). Customers will be contacted by email with a delivery date once the order has been accepted and placed with the manufacturer(s). Any tracking numbers provided by the manufacturer(s) for the couriers used will also be supplied as soon as we receive them.

Please ensure you have supplied a valid telephone number, as couriers may call you to arrange a delivery window. Next Day Delivery refers to the next working day when placed before 2pm (stock depending).

Do you operate a two-man delivery service?
Most items are delivered VIA 3rd party couriers and are a single man, curbside delivery only.

If you are ordering large items such as shower enclosures, shower wall panels, baths etc. please ensure there is an able-bodied person on-site to help deliver the items.

How are my items delivered?
For small or non-fragile items that we hold in stock, we use Royal Mail, Parcel Force, and FedEx on a next day or first class service as standard. Other larger and more fragile items are delivered either by a specialist courier service or by the manufacturer themselves using their chosen courier network. This helps to ensure the items reach you in good condition and as quick as possible. For pallet deliveries, the driver timelines are strict and do not allow for customers to remove items and take pallets away with them. The pallets are to be disposed of by the customer once the items have been checked for any damage or discrepancies.

Further Information;

• All item prices displayed across the website INCLUDE VAT but NOT Shipping costs. Shipping costs will be added during checkout or will be absorbed by Rubberduck Bathrooms depending on the volume and type of item(s) contained in your shopping basket.
• On larger orders we try to have all the items arrive at the same date however this is not always possible.
• None mainland customers will be charged an additional delivery charge or a full refund offered.
• We have a 2pm delivery cut off time for processing orders for dispatch next day.

Returns:

If you have any problems with any of our items please contact us as soon as possible and we will organise a replacement product if required, and collection of the item. Please see our Returns Policy page for information on returning an unwanted item or an item that develops a fault post installation.

All postage costs are for Mainland UK only. Northern Ireland Customers please contact us before placing an order and we can advise on the postage costs.

For remote deliveries, if you happen to reside in an area that is considered to be 'remote' by the suppliers or couriers we connect to, we may not be able to fulfil your order or you may incur additional delivery charges before we can proceed. See examples of remote areas below;

Non mainland UK (not currently supported):

Northern Ireland
Channel Islands
Isle of Man
Scilly Isles
Isle of Wight
Other Offshore

Mainland UK (extra charges may apply):

Highlands
Grampian
Inverness
Cornwall
Other remote parts of England/Scotland/Wales

If you are unsure if you live in a remote area or not, please contact our customer services team on 01642 913 727.

Please see our Terms And Conditions and FAQ's for more information