Call: 01642 913727
Monday-Saturday: 9am - 5pm
Call : 01642 913727 Monday-Saturday: 9am - 5pm
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Click and Collect Service

We distribute products up and down the UK and for customers who wish to visit our showroom/trade desk, we also operate a free click and collect service too. Simply order your items online through the website and then pick them up at our distribution centre or trade desk once they’re ready.

So, how does it all work?



Place your order

Add your items to your cart, and select the "Click & Collect" delivery method during checkout.

If you're placing your order over the phone, let a member of our team know and they'll sort this for you.



Wait for confirmation

We will prepare your order and notify you when it’s ready for collection.

This can take anywhere from minutes (for in-stock items) to a number of days depending on availability.



Collect your order!

After you have received confirmation, pop over to the showroom/trade desk to collect your order.

Please give us a call prior to setting off and we can let you know of a suitable time to collect.



Step by Step:

  1. Place an Order Online - Add your items to your cart, and select the "Click & Collect" delivery method during checkout.
  2. Wait for Confirmation - We will prepare your order and notify you when it’s ready for collection. This can take anywhere from minutes (for in-stock items) to a number of days depending on availability.
  3. Head Over to Collect - After you have received confirmation, pop over to the showroom/trade desk to collect your order. Please give us a call prior to setting off and we can let you know of a suitable time to collect.
  4. Collect Your Order - When collecting your order, please remember to bring along your order confirmation and photo ID would be preferable. Also be sure to check your items are both accurate and there are no issues prior to leaving.

Frequently Asked Questions

If it's the first time you've used our collect in store delivery option, you will likely have a few questions on how the process works. We've collected a few of the most common questions we've received from our customers below.

How will I know when my items are ready to collect?

A member of the Rubberduck Bathrooms team will be in touch to let you know when your items are ready to collect from our Middlesbrough collection depot.


When are you open for me to collect?

Our opening hours for collection are:

Monday to Friday: 9:00 AM - 4:30 PM

Saturday: 9:00 AM - 11:30 AM

Sunday: Closed


What do I need to bring with me when I collect my order?

When collecting your order, please remember to bring along your order confirmation and photo ID would be preferable. Also be sure to check your items are both accurate and there are no issues prior to leaving.

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