Ecommerce Merchandiser

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Rubberduck Bathrooms Ltd are a Highstreet and online retailer offering bathroom, kitchen and heating products to Britain’s homeowners and tradespeople. Our mission is to supply Quality bathrooms at discount prices.

Started in 2006, from a small office in Redcar, Rubberduck Bathrooms has grown to offer 2 showrooms its own local warehousing and employing 25 members of staff and an ecommerce website offering over 20,000 products and with over 2 million unique visitors each year.

Job Overview
We are seeking an E-commerce Specialist to join our team and drive the online sales strategy for our business. The ideal candidate will have a passion for e-commerce and digital marketing, with a focus on maximising online revenue and enhancing customer experience.

Our E-commerce category Merchandiser will be responsible for developing our product categories through addition of new product lines, new categories and ongoing optimisation and maintenance of existing product data across core categories across our e-commerce site.

Duties, What you'll be doing:

• Working closely with the Buying team on key site merchandising tasks to support trading activity to drive traffic and conversions.
• Assisting in the management of our Ecommerce channels (website, ebay, amazon and market places), adding/updating product listings
• Implement SEO strategies to improve online visibility and drive traffic to the website
• Executing digital marketing campaigns through blogs and social media
• General administrative tasks, and supporting the team.
• Enriching data via our CMS for products, including new filters, new data points and working on filling data gaps.
• Owning categories and brand templates and sort orders, with a strong focus on building the customer journey.
• Reviewing search data and optimising results based on customer interactions.
• Writing and building on existing / new Merchandising processes.
• Optimising our products with new imagery, changing feature and benefit content, and updating upsells and cross-sells.
• Working closely with Marketing to increase product sales by managing blogs, product visibility, social media posts and preparing categories for marketing campaigns.
• Working with other areas of the business, such as Customer Experience and Sales, to provide cohesive and clear journeys for customers and address key feedback.
• Communicate effectively with internal teams to coordinate e-commerce initiatives

Experience

• At least 1 year of experience working in a similar eCommerce merchandising role.
• An impressive level of attention to detail and passion for the importance of data accuracy.
• Excellent written communication skills.
• Tech literate with the ability to learn new platforms and tools quickly. (Canva, Photoshop, AI, Wordpress, Microsoft Office, Google Suite, SEMrush plus others)
• The ability to thrive in a fast-paced environment and under pressure.
• Ambition, initiative and top-notch organisational skills.
• Demonstrable experience in using either Google Sheets or Excel above a basic level. You’ll be using Vlookups extensively, so you’ll need to be confident with formulas.
• Some level of commercial awareness. This is desirable.
• Previous use of an e-commerce backend system and an analytics platform. Desirable but not essential.
• A willingness to speak up and share ideas.
• Logical thinking and top-class investigative skills.
• A positive outlook with a strong ‘can-do’ attitude.

What we can offer you:

• Flexible working hours — we work 37.5 hours per week, typically starting and finishing between 8am and 5pm Monday to Saturday
• A friendly, customer-focused environment built on teamwork, collaboration, ownership, and transparency
• Team and company-wide social events
• No corporate dress code
• Discounts for staff, friends and family
• Working Pension

If you are a detail-oriented individual with a flair for online retail and possess the skills mentioned above, we invite you to apply for this exciting opportunity as an E-commerce Specialist.